People who are truly strong lift others up. People who are truly powerful bring others together – Michelle Obama

Mr. Muhammad Umer Khan has over 16 years of working experience in leading consulting firm and local and multinational banks, with roles in diverse areas including Human Resources, Information Technology and Systems, Account Management and Marketing & Sales.

Before joining NBP Fund Management limited, Mr. Khan was working with Standard Chartered Bank as Head of Human Resources for Consumer, Private and Business Banking. Prior to SCB, he was associated with Telenor Microfinance Bank, Professional Employers Private Limited (People™) and National Insurance Company Limited.

He has a Master’s degree in Computer Science from University of Karachi.

How do you describe your management style?

I try to empower people and involve them in the decisions we make. In such a working environment people learn from each other.

As a leader, I believe flexibility and adaptability are important traits as different people and circumstances require different leadership styles. I try to modify my approach to leadership in response to circumstances which helps me adapt to changes as they come.

Which aspects of the HR do you enjoy the most?

HR as a field is continually evolving, the variety of challenges we face in HR provides the opportunity to make contributions towards enhancing business's strategic goals. Whether it is strategies to help employees with their development, effective learning plans, implementing HR technologies or partnering with the management to find ways of improving processes to help the company reach its objectives.

I love helping employees to realize and reach their potential by building a learning culture to create best experiences for employees.

As Head of HR, how do you effectively resolve employee issues?

I believe workplace conflict is often the result of poor communication. Good communication skills help to manage conflict effectively which includes creating an open communication environment by encouraging employees to talk about issues.

I try to understand what employees are saying by asking questions and focusing on their perception of the problem. While resolving conflicts, it is important to listen to both sides of the story and to keep your mind open to others point of view.